Terms and Conditions

Last updated: 16 September 2026

Website: tigersafaritoursindia.com

These Terms and Conditions govern your use of the Tiger Safari Tours India website and the booking of safari tours, accommodation, transport, airfare, travel arrangements, and related services through Rustic Trails India Pvt. Limited (“Rustic Trails India”, “Company”, “we”, “us”, or “our”).

By using the Website, submitting an enquiry, accepting an invoice, making a booking, or paying any amount towards a service, you agree to these Terms and Conditions.

1. Company Details

2. Nature of Our Services

Rustic Trails India arranges and facilitates wildlife safaris, tiger safari tours, accommodation, transport, domestic or international airfare where applicable, guides, naturalists, airport or railway-station transfers, and other travel-related services.

Certain services may be provided by independent third-party suppliers, including:

• National park and tiger reserve authorities.
• Forest departments.
• Hotels, lodges, and resorts.
• Safari vehicle operators.
• Naturalists and guides.
• Transport providers.
• Airlines, railways, and other travel suppliers.

The terms, availability, cancellation rules, refund conditions, and operating procedures of those suppliers may also apply to your booking.

3. Website Information and Quotations

• Information, photographs, itineraries, prices, safari timings, accommodation details, and availability displayed on the Website are subject to change.
• Wildlife sightings, including tiger sightings, are never guaranteed.
• A quotation or itinerary is not a confirmed booking until Rustic Trails India confirms the booking in writing and receives the required payment.
• Rates may vary during Christmas, New Year, public holidays, long weekends, peak seasons, special events, and periods of high demand.
• Government taxes, park fees, permit charges, fuel costs, vehicle charges, guide fees, airfare, and supplier rates may change without prior notice.
• Special requests, including room category, vehicle type, guide, naturalist, dietary requirement, early check-in, late checkout, or specific safari zone, are subject to availability and cannot be guaranteed unless confirmed in writing.

4. Payment Policy

4.1 Standard payment schedule

• 30% upon receipt of invoice: A 30% deposit is payable upon receipt of the invoice. The booking will be confirmed only after this payment has been received.
• The 30% deposit is non-refundable, subject to any rights that cannot legally be excluded under applicable law.
• 70% balance: The remaining balance must be paid at least 90 days before the date of travel.
• The booking may be cancelled if the balance payment is not received by the due date, and the applicable cancellation charges may apply.

4.2 Apex airfare bookings

• 100% payment: If the booking includes or involves availing Apex airfare, 100% of the applicable airfare amount must be paid as specified in the invoice.
• Apex airfare will be subject to the airline’s availability, fare rules, ticketing conditions, amendment charges, cancellation charges, and refund restrictions.
• Once airfare has been ticketed, the airline’s fare rules may apply in addition to this policy.
• Any airfare amount identified as non-refundable by the airline or ticketing provider will not be refundable by Rustic Trails India.

4.3 General payment conditions

• Bank charges, payment gateway fees, currency conversion charges, and other transaction costs may be payable by the customer.
• A customer paying by credit or debit card may be required to provide additional authorisation and present the original card and valid photo identification at check-in or when requested by the service provider.
• No adjustment or refund will be made for any facility, meal, transfer, sightseeing activity, safari, room night, airfare, or other service included in a package but not used by the customer.
• Any additional services requested after confirmation may require immediate payment before they are arranged.

5. Cancellation Policy

Cancellations must be submitted in writing by email to info@rustictrailsindia.com .

The effective cancellation date will be the date on which Rustic Trails India receives the written cancellation request during normal business hours.

Cancellation charges are calculated on the total booking value and not merely on the amount paid at the time of cancellation.

For clarity, where a cancellation is made between 45 and 89 days before travel, 50% of the total booking value will be retained and the maximum refund will be 50%, subject to non-refundable components. Where a cancellation is made between 30 and 44 days before travel, the full booking value will be retained.

5.1 Non-refundable components

The following may be non-refundable or subject to the actual cancellation charges imposed by the relevant supplier:

• The initial 30% booking deposit.
• Airline tickets and airfare booked under Apex or other fare arrangements.
• Safari permits and forest-department fees once booked or issued.
• Government taxes, park fees, entry fees, vehicle fees, guide fees, and booking-portal charges.
• Hotels, lodges, resorts, transport, and activities with non-refundable terms.
• Payment gateway, banking, currency conversion, and administrative charges.
• Christmas, New Year, festival, long-weekend, special-event, and peak-season bookings where stated in the quotation or booking confirmation.

5.2 No-shows and unused services

No refund or adjustment will normally be made for:

• No-show.
• Late arrival or early departure.
• Missing a scheduled safari, transfer, meal, activity, sightseeing service, or flight.
• Voluntary non-use of any package component.
• Failure to carry required identification or travel documents.
• Refusal of entry by a government authority, hotel, airline, or service provider due to incorrect or incomplete documents.
• Personal illness, change of plans, flight disruption, or other personal circumstances, unless covered by travel insurance or a supplier-approved exception.

5.3 Refund processing

• Any approved refund will be calculated after deducting applicable cancellation charges and non-refundable supplier costs.
• Refunds will generally be made to the original payment method.
• Bank, payment gateway, airline, and currency conversion charges may not be refundable.
• Refund processing time depends on the payment provider, bank, airline, supplier, and any required verification.
• A refund does not imply acceptance of liability by Rustic Trails India.

6. Essential Requirements to Pre-book Game Drives in National Parks

National parks and tiger reserves generally permit only a limited number of visitors in each safari session. Game-drive and safari bookings are therefore made on a first-come, first-served basis and are subject to availability controlled by the relevant forest department or booking authority.

To enable us to request and pre-book game drives, guests must provide the required information at the earliest opportunity.

The following information or documents may be required:

• Full name of each traveller exactly as shown on the identity document.
• Date of birth.
• Nationality.
• Gender, where required by the booking authority.
• A clear scanned copy of the relevant passport pages for foreign nationals.
• A clear copy of the accepted identity document for Indian nationals.
• Travel dates and preferred safari dates.
• Preferred safari zone, gate, vehicle type, or safari shift, where applicable.

A safari permit or game drive is not confirmed until the relevant authority issues or confirms it. Submission of documents does not guarantee a particular park, zone, gate, vehicle, date, or safari timing.

Guests are responsible for ensuring that the information and documents supplied are accurate, current, and legible. Incorrect, incomplete, late, or mismatched documents may result in the inability to obtain a permit or participate in the safari without refund.

7. Safari-Zone Preferences

Guests who have a preference for a particular safari zone, gate, route, vehicle, or safari shift must notify Rustic Trails India as early as possible and preferably before the safari permit is booked.

• Zone and gate preferences are requests only and are not guaranteed.
• The relevant forest department or booking authority controls zone allocation.
• A timely request may improve the possibility of securing a preferred zone, but availability cannot be promised.
• Requests received after the permit has been booked may not be accepted.
• A change in zone, gate, route, or vehicle will not normally entitle the guest to a refund.

8. National-Park Closures and Operating Schedules

National parks and tiger reserves operate according to schedules issued by the relevant forest department or park authority. Operating dates may differ by destination, core area, buffer area, safari route, and season.

As a general planning guideline, certain national parks may be closed or have restricted operations from July through September, and may also close or restrict safari operations during festivals such as Holi and Diwali. These dates are not uniform across all parks and remain subject to the official schedule applicable to the selected destination.

The forest department or park authorities may close, restrict, postpone, reschedule, or suspend safaris because of rain, extreme weather, fire, road conditions, wildlife management, security concerns, government orders, technical issues, or other circumstances beyond our control.

No refund or compensation will be payable for a park closure or schedule change beyond the amount, if any, recovered from the relevant authority or supplier after applicable deductions.

9. Taj Mahal Closure

The Taj Mahal is closed to general visitors every Friday. Guests planning a visit to the Taj Mahal must therefore provide travel dates that do not require the monument to be visited on a Friday. The official Taj Mahal website also states that the monument is closed on Fridays for general viewing. [31][32]

If the Taj Mahal is included in an itinerary and a change in the official visiting schedule occurs, Rustic Trails India may rearrange the itinerary subject to availability. Any additional cost resulting from a customer-requested change may be payable by the customer.

10. Guest Identification Requirements

All guests must carry valid original photo identification for hotel check-in, safari entry, transportation, and other services.

• Foreign nationals must generally carry their original passport and valid Indian visa or other legally accepted travel document.
• Indian nationals may generally present a passport, driving licence, voter identity card, PAN card, or another identity document accepted by the relevant authority or property.
• The identification document must match the information submitted at the time of booking.
• Failure to carry the required identification may result in refusal of entry, check-in, safari participation, or service delivery without refund.
• The Company may request additional documents where required by law, the forest department, accommodation provider, airline, or transport operator.

11. Check-in, Checkout, and Transfers

• Standard hotel check-in is generally at 1:30 p.m.
• Standard hotel checkout is generally at 11:00 a.m.
• Check-in and checkout times may differ by property and will be governed by the relevant property’s policy.
• Early check-in and late checkout are subject to availability and may incur additional charges.
• To guarantee early check-in or late checkout, the room may need to be reserved for the previous or following night.
• Airport and railway-station transfers should normally be requested at least 24 hours in advance.
• Urgent transfer requests should be made by telephone to our reservation team.
• Transfer timings may be affected by traffic, weather, road conditions, delays, local restrictions, or other circumstances beyond our control.
• Guests must provide accurate arrival and departure details and promptly notify us of any changes.

12. Child and Extra-Adult Policy

Child and extra-adult charges vary by property, destination, room configuration, meal plan, safari vehicle capacity, and supplier rules. The applicable policy will be stated in the quotation or booking confirmation.

Unless otherwise specified in writing, the following general policy may apply:

• One child below five years may be accommodated without an accommodation charge when sharing existing bedding with adults.
• Additional children below five years may attract applicable accommodation, meal, transport, or safari charges.
• Children between five and 12 years may be charged approximately 25% of the applicable double-occupancy package rate when sharing the existing room and bedding, subject to the property’s policy.
• Guests above 12 years may be treated as adults and may attract an extra-adult charge of approximately 40% or the rate specified in the quotation.
• An additional room may be required where the number of guests exceeds the permitted occupancy or where the property’s safety rules require separate accommodation.
• Any room upgrade or additional room is subject to availability.
• Child age must be supported by valid identification where requested.

The final child and extra-adult charges stated in the written quotation or booking confirmation will prevail.

13. Travel Insurance

We strongly recommend purchasing travel protection insurance before travel. Travel insurance may help protect your booking against circumstances such as:

• Missed connections.
• Lost, stolen, or delayed luggage.
• Medical emergencies.
• Trip cancellation or interruption.
• Travel delays.
• Emergency evacuation.
• Personal liability.

No matter which provider you choose, please consider purchasing an appropriate travel-protection plan before travelling. Rustic Trails India is not an insurance provider and is not responsible for losses that could have been covered by suitable travel insurance.

14. Changes and Amendments by Guests

• Requests to change travel dates, accommodation, room category, safari zone, safari timing, passenger details, transport, flights, or itinerary must be submitted in writing.
• Amendments are subject to availability and may attract supplier charges, administrative charges, price differences, airfare differences, and applicable taxes.
• A request to change dates may be treated as a cancellation and rebooking if the requested change cannot be accepted by the relevant supplier.
• Changes to safari permits may not be possible after the permit has been issued.
• Name changes, passenger substitutions, date changes, and transfer of safari permits are subject to the rules of the relevant authority and may not be permitted.
• Any amendment is valid only after written confirmation from Rustic Trails India.

15. Cancellation or Changes by Rustic Trails India

We may cancel, modify, or rearrange a booking where reasonably necessary because of:

• Supplier failure or unavailability.
• Government restrictions or park closures.
• Weather, natural disasters, fire, flood, epidemic, public emergency, civil disturbance, strike, or security concerns.
• Changes imposed by a forest department, national park, tiger reserve, hotel, airline, transport provider, or other supplier.
• Non-payment of the balance amount.
• Incorrect, incomplete, or misleading information supplied by the customer.
• Circumstances beyond our reasonable control.

Where we cancel or materially alter an arrangement, we will make reasonable efforts to offer an alternative arrangement, rescheduling option, credit, or refund of amounts recoverable from suppliers, after deducting non-refundable costs and charges already incurred.

16. Force Majeure

Rustic Trails India will not be liable for delay, cancellation, interruption, non-performance, or additional expense caused by events beyond our reasonable control.

Such events may include:

• Natural disasters.
• Extreme weather.
• Forest fires or floods.
• Park or government closure.
• Epidemics or pandemics.
• War, terrorism, civil unrest, or security restrictions.
• Strikes, transport disruption, or road closures.
• Government orders or regulatory changes.
• Technical failures or supplier disruption.

We will make reasonable efforts to assist customers, but refunds will depend on the amounts recoverable from the relevant suppliers and authorities.

17. Customer Responsibilities

Customers are responsible for:

• Providing accurate and complete information at the time of booking.
• Checking all booking details, names, dates, timings, and identity-document information.
• Obtaining passports, visas, permits, insurance, vaccinations, and other required documents.
• Arriving at the designated location on time.
• Following instructions issued by guides, naturalists, drivers, hotels, airlines, and park authorities.
• Respecting wildlife, local communities, staff, property, and the environment.
• Paying additional charges arising from personal requests, delays, misuse, damage, or failure to follow instructions.
• Informing us of medical conditions, disabilities, mobility requirements, dietary requirements, or other needs before booking.

18. Limitation of Responsibility

Rustic Trails India will exercise reasonable care in arranging the services described in the booking confirmation. However, the Company is not responsible for the acts, omissions, delays, defaults, cancellations, or failures of independent suppliers where those matters are outside the Company’s reasonable control.

We are not responsible for:

• Wildlife sightings or the absence of wildlife.
• Weather, park closures, forest-department decisions, or safari changes.
• Delays, cancellations, or service failures by airlines, railways, hotels, transport providers, or other suppliers.
• Loss, theft, or damage to personal belongings.
• Personal injury, illness, or death, except to the extent caused by our proven negligence or as otherwise required by applicable law.
• Costs resulting from inaccurate information, late arrival, missed services, or failure to follow instructions.
• Indirect, consequential, or incidental losses, subject to rights that cannot legally be excluded or limited.

Nothing in these Terms and Conditions excludes or limits liability that cannot be excluded or limited under applicable law.

19. Complaints

If you experience a problem during your trip, notify the relevant service provider and Rustic Trails India as soon as possible so that we have a reasonable opportunity to assist.

Complaints should be submitted in writing to: info@rustictrailsindia.com

Please include your booking reference, travel dates, details of the concern, and any supporting documents.

20. Website Use and Intellectual Property

• Website content is provided for general information and may be updated or withdrawn without notice.
• You may not copy, reproduce, modify, republish, distribute, sell, or commercially exploit Website content without our prior written permission.
• Names, logos, photographs, text, graphics, videos, and other materials displayed on the Website may belong to Rustic Trails India or their respective owners.
• You must not use the Website for unlawful, fraudulent, abusive, defamatory, or unauthorised purposes.
• We may suspend or restrict access to the Website where necessary for security, maintenance, legal, or operational reasons.

21. Privacy

Personal information submitted through the Website is handled according to our Privacy Policy .

By submitting an enquiry or booking request, you consent to us using the information provided to respond to your request, arrange services, communicate booking updates, process reservations, and perform related business activities in accordance with that Privacy Policy.

22. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India.

Subject to applicable consumer-protection rights and mandatory legal requirements, courts having appropriate jurisdiction in Gurugram, Haryana will have jurisdiction over disputes arising from or relating to these Terms and Conditions or services arranged by Rustic Trails India.

23. Changes to These Terms

Rustic Trails India may update these Terms and Conditions from time to time. The updated version will be published on this page with a revised “Last updated” date.

The Terms and Conditions applicable to a confirmed booking will be those accepted or provided at the time of booking, unless a change is required by law, a government authority, or a relevant service provider.

24. Contact Us

For bookings, amendments, cancellations, complaints, or questions, contact: